Privacy Policy
In order to provide you with Go2Learn’s Find an Expert services, we collect certain specific information from you, and we also automatically collect information and data relating to the usage of our services by all our users, including you. Because we are committed to protecting your privacy rights and the information you provide to us, we have developed this privacy policy. It explains how we will protect your information and describes how we will use and share it.
This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age. Under United States law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.
This policy describes the following practices:
• Collecting information
• Use and sharing of your personal information
• Maintaining your personal information
This privacy policy may change from time to time to reflect Go2Learn’s Find an Expert’s internal needs, customer feedback, or changes in applicable privacy legislation. Go2Learn’s Find an Expert will post all such changes on our website, so please visit this page regularly.
NOTE: Go2Learn’s Find an Expert services are not intended for anyone under the age of 18. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 18 nor is any part of our website, software or service directed to children under the age of 18. We will close any accounts used exclusively by such children and will remove and/or delete any personal information we believe was submitted by any child under the age of 18. If you become aware of any such information on Go2Learn’s Find an Expert’s websites or services, please contact us with details so that we may investigate the issue.
Collecting information
In order to use the services provided by Go2Learn’s Find an Expert, you will be required to provide specific information about yourself, such as your name and e-mail address. We will always inform you when we need information that personally identifies you, and we will keep this information in strict confidence. Additionally, you may, on occasion, voluntarily provide Go2Learn’s Find an Expert with information that can be classified as personal information – all such personal information will be stored and maintained in accordance with this privacy policy.
We collect information about you in the following ways:
As part of your registration and choices in relation to Go2Learn’s Find an Expert services Go2Learn’s Find an Expert offers the ability for you to provide information about yourself and your field of expertise so that Go2Learn’s Find an Expert can connect you with other users that are interested in you or your field of expertise. The amount and level of detail of the information you provide is completely up to you, so that you control the type of content that is sent to you by Go2Learn’s Find an Expert. You have the ability to post information through Go2Learn’s Find an Expert’s services, such as papers and articles, or other comments and opinions. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and Go2Learn’s Find an Expert will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. However, at your request, Go2Learn’s Find an Expert will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information.
Additionally, we will require your name, address, telephone number and credit card information for billing purposes where you request services that are subject to fees, and you will also be provided with a user ID and a password, or the ability to create a user ID and/or password. This information is kept confidential and stored securely by Go2Learn’s Find an Expert.
Automatically by Go2Learn’s Find an Expert’s software and services
Use of Go2Learn’s Find an Expert’s website and/or services may result in the collection of technical information such as your computer’s IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a “cookie” (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and services.
You contact Go2Learn’s Find an Expert directly
Customers and business partners often contact us directly. When you contact any Go2Learn’s Find an Expert employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.
You respond to communications from Go2Learn’s Find an Expert
From time to time, Go2Learn’s Find an Expert may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or services; we may send out e-mail inviting feedback or offering products and services, or we may ask you for information concerning the support of our products or services. Your response to these communications may require you to submit personal information and opinions.
Your information is obtained through a third party
Occasionally, Go2Learn’s Find an Expert will obtain information about you from third parties, such as mailing list providers, third-party service providers, ISPs, or third-party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods. Go2Learn’s Find an Expert may also obtain publicly available information about you through Internet or other searches. You have the right to request that Go2Learn’s Find an Expert remove such information from our websites and/or services, and Go2Learn’s Find an Expert shall do so in a timely manner; however, Go2Learn’s Find an Expert shall bear no other responsibility or liability respecting such information whatsoever.
Third-party collection of your information
Due to the nature of the services provided by Go2Learn’s Find an Expert, third parties may collect information from you through the use of software applications or websites that are accessed by you through the services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, or other information, and any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third-party products or services provided through these applications are not owned or controlled by Go2Learn’s Find an Expert and are governed by the third party’s terms and conditions and/or privacy policy. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.
Use and sharing of your personal information
Subject to any exceptions stated above in the collection of information section, should Go2Learn’s Find an Expert collect any of your personal information, we will follow these practices regarding the use and distribution of that information.
Your personal information is always used reasonably
Go2Learn’s Find an Expert uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those personnel who need it, and Go2Learn’s Find an Expert takes reasonable steps to prevent the unauthorized use or disclosure of your personal information. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to Go2Learn’s Find an Expert. There is no guarantee that information may not be accessed, copied, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Additionally, you are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.
Go2Learn’s Find an Expert only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or – to the limited extent possible – manage our internal business operations. For example:
- We will use your information to provide you with the services, including to enable you to share your information and communicate with other User, to administer your account with us, to customize the service we provide to you and other users, and to connect you to interview opportunities by enabling journalists to find you on Go2Learn’s Find an Expert
- Your credit card information will only be used to bill you for the services that you have authorized or used
- We may send you service or promotional communications through email and notices on the Go2Learn’s Find an Expert website – you can control your messaging preferences to determine what you’d like to receive
- If you have requested paid services, in order to fulfill your requests, we will share your payment information with our payment processor
Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Go2Learn’s Find an Expert will abide by those restrictions (subject to the consent exceptions listed below).
Go2Learn’s Find an Expert may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Go2Learn’s Find an Expert’s products, services, customer sectors, and/or usage patterns.
We only share your information with your consent
Go2Learn’s Find an Expert provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential. We do not sell, rent, or otherwise provide personally identifiable information to third parties without your consent except where it is necessary to carry out your instructions.
In a few situations, Go2Learn’s Find an Expert may be required to disclose your information without your prior consent. For example, Go2Learn’s Find an Expert may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:
- Comply with the law or legal process
- Protect and defend our rights and property, or the rights and property of a third party
- Protect against misuse or unauthorized use of any of Go2Learn’s Find an Expert’s products, software, services, or other proprietary materials
- Protect the personal safety of any person
- Allow for a change of ownership of Go2Learn’s Find an Expert and associated transfer of all personal information to the new owner of Go2Learn’s Find an Expert – this does not affect the protection of your information under this Privacy Policy
Go2Learn’s Find an Expert will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.
Additionally, the nature of the services provided requires the routine use of your information in the provision of the services. Your personal information will only be used to the limited extent necessary to provide the services that you have requested, and may include the following uses:
- To allow third party suppliers, vendors, contractors and other parties to provide products and services to us or to you, or to otherwise act on our behalf (this may include, without limitation, our authorization of such third parties to email our users regarding updates, surveys and other inquiries regarding their experience with our software and service); and
- To allow for advertising and other audits, and surveys to, among other things, validate the size and composition of the users of Go2Learn’s Find an Expert’s services, and understand their experience with Go2Learn’s Find an Expert’s software and service. This may require, among other things, disclosing your viewing history and/or disclosing records showing which advertisements were viewed by which users.
Maintaining your personal information
Go2Learn’s Find an Expert has established the following practices regarding the maintenance of your personal information.
You can request access to your personal information at any time.
If, for any reason, you wish to review your personal information that Go2Learn’s Find an Expert has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that Go2Learn’s Find an Expert has on file.
You can request changes to your personal information at any time
Sometimes, it will be necessary for you to update your personal information Go2Learn’s Find an Expert has on file. For example, if you move or change credit cards, you must update your information in order to keep receiving the services provided by Go2Learn’s Find an Expert.
If you wish to make any changes or corrections to your personal information, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.
You can opt-out of communications at any time
Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from Go2Learn’s Find an Expert. In some cases, you may do so simply by changing the preferences in the software application through which Go2Learn’s Find an Expert provides the services.
If you do choose to opt-out of communications respecting products and services provided by Go2Learn’s Find an Expert, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. Go2Learn’s Find an Expert will not have any liability to you for your loss of those benefits or any negative effects respecting your use of Go2Learn’s Find an Expert’s products or services.
You can request that your personal information be destroyed at any time
A situation may arise where you desire to have all of your personal information that is contained in Go2Learn’s Find an Expert’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of Go2Learn’s Find an Expert’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.
Contacting our Privacy Officer
Go2Learn’s Find an Expert welcomes your comments about this privacy policy, and we would be happy to provide any additional information you require. Please contact our Privacy Officer at:
info@go-2-learn.com
+1 917 554-3444
Go2Learn’s Find an Expert
Cazenovia, NY 13035
United States
This privacy policy supplements any agreements you already have with Go2Learn’s Find an Expert, such as your User Agreement. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using Go2Learn’s Find an Expert’s website, products, software, and services, you are consenting to the collection and use of your personal information by Go2Learn’s Find an Expert in accordance with this privacy policy. This policy was written in accordance with the United States Personal Information Protection and Electronic Documents Act (PIPEDA).